This Privacy Policy (hereafter referred to as "Policy") outlines how Basteriq B.V., a company registered in the Netherlands (KvK number: 93892381), located at Poortweg 4-D, 2612 PA Delft (hereafter referred to as "we," "us," or "our"), collects, uses, discloses, and protects the personal data of users (hereafter referred to as "you" or "your") who access our website, mobile application, or utilize our services (hereafter referred to as "Services").
Compliance with GDPR
We are committed to protecting your privacy and adhering to the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Dutch privacy laws.
Data We Collect
We may collect the following categories of personal data:
Information you provide: This includes data you submit when registering for an account, using our Services, contacting customer support, or participating in surveys. This may include name, email address, phone number, billing address, and other relevant information.
Automatically collected data: When you use our Services, we may automatically collect data about your device and browsing activity. This may include IP address, browser type, operating system, referring URL, pages visited, and time spent on the platform.
Information from third parties: We may collect limited data from third-party sources with your consent. This data may include social media profiles or publicly available information.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contractual necessity: To fulfill our contractual obligations to provide you with the Services.
Legitimate interest: To improve our Services, prevent fraud, and for marketing purposes (subject to your right to object).
Consent: For specific purposes, we may request your explicit consent to process your data.
Data Use
We use your personal data for the following purposes:
To provide and maintain our Services
To process your requests and transactions
To personalize your experience
To improve our Services and develop new features
To send you marketing communications (subject to your right to opt-out)
To analyze website usage and user behavior
To comply with legal and regulatory requirements
Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Policy. We will also retain data as required by law or regulation.
Data Sharing
We may share your personal data with third-party service providers who assist us in operating our Services. These third parties are contractually obligated to protect your data and only use it for the agreed-upon purpose.
We will not share your personal data with any third party for marketing purposes without your explicit consent.
Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure.
Your Rights
Under the GDPR, you have various rights regarding your personal data, including:
The right to access your personal data
The right to rectify inaccurate data
The right to request erasure of your data (right to be forgotten)
The right to restrict processing of your data
The right to data portability
The right to object to the processing of your data
Contact Us
If you have any questions or concerns about this Policy or your data privacy rights, please contact us via the contact form on our website.
Changes to this Policy
We may update this Policy periodically. We will notify you of any changes by posting the revised Policy on our website.
This Privacy Policy is effective as of 27 May 2024.